Shipping policy
This policy outlines product preparation and shipping timelines. While we strive to meet these estimates, unexpected circumstances may cause delays. For a more specific timeline estimate, we are happy to chat at: joel@joelharding.studio. We will do our best to accommodate expedited requests where possible.
Product Preparation Times
Unframed Original Paintings
- Allow 3-6 days for preparation and careful packaging.
- Ships directly from our studio in Cranbrook, BC, Canada.
- Tracking number sent via email once ready to ship.
- A signature will be required upon delivery.
Framed Original Paintings
- Allow 1-2 weeks for preparation, as each frame is made to order.
- Ships directly from our studio in Cranbrook, BC, Canada.
- Tracking number sent via email once ready to ship.
- A signature will be required upon delivery.
Canvas & Paper Prints
- Printed, framed, packed, and shipped from one of our select global printing partners in Canada, United States, Australia, Netherlands, Sweden, Germany, or United Kingdom.
- Most orders should ship within 2-3 days and arrive within 5-6 days on average.
- Tracking number sent via email once ready to ship.
Shipping Times
- Canada & Continental USA: approximately 1-2 weeks.
- International: approximately 1-2 weeks, depending on destination.
Import Duties, Taxes, & Fees
Orders shipped outside of Canada may incur import duties, taxes (including VAT), and fees, which are the responsibility of the customer.
Damage During Shipping - Peace of Mind Guarantee
We take great care in packaging your artwork. In the rare case of damage during shipping, please contact us immediately with photos of the damaged box and/or artwork at joel@joelharding.studio. We will work to repair or replace your artwork as quickly as possible. Thank you sincerely for your purchase!
For all other questions, please contact joel@joelharding.studio and we'd be happy to help!